0423 668 231Privacy
Privacy information for EG Technics enquiries, online chat, optional website analytics, and the Ecwid storefront.
When you contact EG Technics about a service or product, you may provide contact details, a property address, a description of the issue, or photos. We use relevant information to respond, assess your request, prepare advice or a quote, arrange work where appropriate, and provide product or service support. A service address is private enquiry information and is not published as a project location.
The Contact page form asks for your name, phone number, optional reply email, full service address, enquiry type and message. Submitting it sends those details through Formspree, which stores the submission in EG Technics' account and emails it to our private notification mailbox. We use the details to assess and respond to your request or prepare a quote; the address is not published. Formspree says it may collect technical information including IP address, browser type, access time and referring page, and may process personal information in the United States and other countries. Formspree's submission archive and our notification mailbox have separate retention arrangements. Contact us to ask about access, correction or deletion. Please do not include identity documents, payment-card details or medical information.
Formspree privacy information ↗The Contact page offers human online chat through tawk.to when you choose to open the widget. Tawk.to may process chat messages and technical session information such as your IP address and browser or device details; EG Technics keeps visitor IP tracking enabled. If the widget is unavailable, it may offer an offline form asking for your name, email address and message. Please do not send payment-card details, identity documents, medical information, a full property address, or other highly sensitive information through chat.
Tawk.to privacy information ↗Tawk.to subprocessor list ↗Tawk.to says it is located in the United States and does all processing there. Formspree says it may process information in the United States and other countries where it operates. Information submitted through chat, an offline form or the website enquiry form may therefore be processed outside Australia. Provider arrangements can change; check each provider's current privacy information and subprocessor list.
Formspree privacy information ↗Website form submissions are held in Formspree and a notification copy is delivered to EG Technics' private enquiry mailbox. Chat and offline-form messages are held in Tawk.to. Provider-held records and mailbox copies may have separate retention arrangements. Tawk.to does not automatically expire chat records. EG Technics' review and deletion routine for unconverted enquiries is still being finalised, so no fixed deletion period is stated here. Information needed for active work may be handled separately in private job records.
Google Analytics 4 is loaded only if you choose “Allow analytics”. Rejecting analytics or making no choice keeps the optional analytics tag off. Your choice is saved in browser storage for up to 180 days and can be changed using “Privacy / cookie settings” in the website footer. When enabled, analytics may receive page URLs and titles, page-use information, and browser or device context. After Formspree confirms a successful enquiry, the website may send a generate_lead event containing only the event name; it does not include form fields or the Formspree response. After Ecwid reports an order payment status of PAID, the website may send a purchase event containing an independently generated random transaction reference, product IDs and names, quantities, item prices, the AUD currency, and the product value calculated from those items. The random reference is generated and stored in this browser from a salted digest of Ecwid's order identifier so repeat notifications can reuse the same reference; the Ecwid identifier and digest are not sent to Google. These conversion events do not include customer names, email addresses, phone numbers, billing or delivery addresses, or order comments. If you reject optional analytics or make no choice, neither conversion event is sent. Google says Analytics uses regional collection centres and may forward measurement data to processing servers; analytics data may therefore be processed outside Australia. For users outside the EU, UK and Switzerland, Google says it uses IP addresses to help determine coarse location and route data, then discards raw IP addresses after use. EG Technics does not intend to send enquiry or chat contents, form details, or customer identity/address fields to Google Analytics. Current GA4 settings inspected on 28 September 2026 retain event data for two months and user data for 14 months, with the user-data period reset by new activity.
Google Analytics data and privacy ↗How Google Analytics uses IP addresses ↗Google Analytics data retention ↗The Shop page loads the Ecwid storefront. Ecwid may use cookies and local storage for visitor sessions, the shopping cart and checkout. When you order, Ecwid processes information such as your name, email, delivery address, contact details, selected products and order information. EG Technics uses this information to process and fulfil orders, provide support and keep transaction records. PayPal processes information needed for payments under its own privacy notice; payment-card details should be entered only through the payment provider's checkout. Order and delivery information may be shared with the carrier to deliver your goods. These providers may process information outside Australia. Contact us about access, correction or deletion; records required for transactions or applicable obligations may need to be retained.
Ecwid cookies used in the online store ↗Ecwid privacy information ↗PayPal privacy information ↗To ask for access to, correction of or deletion of information you have provided, or to make a privacy complaint, contact EG Technics Pty Ltd on 0423 668 231 by phone, text or WhatsApp. This contact route is monitored. Tell us what happened and what outcome you are seeking; we will review the matter and respond. The Office of the Australian Information Commissioner says you may complain to it if you have not received a response within 30 days or are unhappy with the response. No public email address or street address is provided here.
How to make a privacy complaint to the OAIC ↗Need help now?
Ask about product suitability, delivery or a ventilation service.